All orders received before 1pm are guaranteed dispatched the same day
(Monday – Friday) and we promise we will do our best to dispatch any
orders received after 1pm the same day as well. You can choose either
first or second class postage or Special delivery with Royal Mail,
Special delivery will be delivered the next working day before 1pm.

Any orders with a combined order weight of over 1KG will be sent by courier
with a target delivery time of 2-4 days for first class and 3-5 days
for second class.

Shipping charges are calculated according to the total weight of your order.  All shipping charges are shown before you
check out so there are no hidden charges.

If, for any reason, we are unable to ship your order within our target deadline, we will keep you informed by phone or e-mail.

Please note that your order may be shipped in two separate packages: one from
our warehouse and one from the shop. Rest assured, we will ship your
items as you requested where possible. However If any products are
dispatched from our warehouse, they will be shipped via Evri.

Online orders: Our 14-day returns guarantee means that if for any reason you
are unhappy with your purchase, you can return it to us in its original
condition within 14 days of the date you received the item, unopened
(with any seals and shrink-wrap intact) and we will issue a full refund
for the price you paid for the item. Sorry, we can only accept the
return of opened items if they are faulty.

Please notify us by email at info@spiritualquest.co.uk explaining that you want to return your goods before you send them.

The address to send returns to is:

Spiritual Quest Limited

58a, The Ashley Centre

Epsom

Surrey

KT18 5DB

In person shop purchases: For in person shop purchases we are unable to
offer a refund unless the item purchased was faulty; we are able to
offer credit notes or exchanges. This does not affect your statutory
rights. 

If you have a complaint about any of our services please send us an email for a copy of our complaints procedure.